PYXI's Service Level Agreement ("SLA") stipulates a 99.9% uptime target.
In additional, the SLA gives you:-
- Full daily back ups
- Ticketing system for technical issues during business hours
- Email support from nominated partner included for usage questions / issues
- Fast response and resolution times for issues : 1 hour response for business critical items – resolved within a day
- Website view of system status
- Website forum and FAQs
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The ICO's figures for Q2 show that the most frequently reported data security incident relates to disclosure of data. The ICO's website has published information about Q2 2018-19's data security incidents by type and sector, and the single mo... click to read more