P: +44 (0) 845 834 0853
E: customerservice@pyxi.co.uk

Reliability

PYXI's Service Level Agreement ("SLA") stipulates a 99.9% uptime target.

In additional, the SLA gives you:-

  1. Full daily back ups
  2. Ticketing system for technical issues during business hours
  3. Email support from nominated partner included for usage questions / issues
  4. Fast response and resolution times for issues : 1 hour response for business critical items – resolved within a day
  5. Website view of system status
  6. Website forum and FAQs

Pricing & Sign Up